Frequently Asked Questions
Everything you need to know about your ALIGLOSSY beauty experience.
How long does shipping take for my order?
Standard shipping typically takes 3-7 business days within the continental US. International delivery times vary by location but generally arrive within 10-15 business days.
Are ALIGLOSSY products cruelty-free?
Yes, we are committed to ethical beauty. All ALIGLOSSY products are 100% cruelty-free and are never tested on animals.
What is your return policy for skincare and makeup?
Due to hygiene reasons, we can only accept returns on unopened and unused products within 30 days of purchase. If you receive a damaged item, please contact our support team immediately for a replacement.
How can I track my package?
Once your order ships, you will receive an email containing a tracking number and a link to the carrier's website to monitor your delivery progress.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Can I change or cancel my order after it has been placed?
We process orders quickly to ensure fast delivery. You can change or cancel your order within 1 hour of placement by contacting our customer service team.